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Contact Leovegas Support

If you need assistance while using Leovegas on the official Canadian site at leovegasbet-ca.com, you can reach our customer support team using the secure contact form below or through the additional channels listed in this section.

When you contact us, please provide your full name, a valid email address or messenger ID, and a clear description of your request. Including relevant details (such as your username, province of residence, and, where applicable, game or transaction references) will help us investigate and respond more efficiently. Our aim is to ensure that every inquiry is handled in line with applicable Canadian regulations and our licensing obligations under the Malta Gaming Authority (for the Rest of Canada) and the Alcohol and Gaming Commission of Ontario in cooperation with iGaming Ontario (for Ontario players).

Primary Support Channels

  • Email support: You can contact our dedicated Canadian support team at [email protected]. This address is reserved for customer service inquiries relating to your use of Leovegas at leovegasbet-ca.com.
  • 24/7 live chat: For faster assistance, you can use the live chat function available within the LeoVegas interface. Live chat is generally the quickest way to obtain support regarding account access, payments, technical issues or responsible gambling tools.
  • Online contact form: You may also submit your question or complaint using the secure contact form provided below on this page. This form is suitable for general inquiries, feedback and non-urgent complaints.

Response Times and Availability

Our customer support team for Leovegas is available 24 hours a day, 7 days a week. While availability is continuous, response times may differ depending on the contact method used:

  • Live chat: Typically offers near real-time assistance, subject to queue and verification requirements.
  • Email ([email protected]): We generally aim to respond within approximately 36 hours and no later than a reasonable period in line with our regulatory obligations, including throughout 2026.
  • Contact form: Messages submitted through the form below are usually handled on the same basis as email inquiries.

Please note that during periods of unusually high activity or in the case of complex investigations, it may take longer to provide a complete response. In all cases, we will endeavour to keep you informed about the status of your inquiry.

Information We May Request

To comply with Canadian regulatory requirements, anti-money laundering and player protection rules, our support team may request additional information or documentation before discussing your account or resolving certain issues. This may include:

  • Proof of identity, age and residence (for example, government-issued identification or proof of address).
  • Transaction or game references, date and time of the incident, and any relevant screenshots.
  • Details regarding your province or territory, to ensure that your query is handled under the correct regulatory framework (Ontario or Rest of Canada under the MGA license).

All personal data will be processed in accordance with the applicable privacy policy available via the official LeoVegas site (including https://leovegas.com/en-ca/privacy-policy), as updated and applied through at least 2026.

Regulatory and Corporate Contact Information

Leovegas is offered to Canadian players through the LeoVegas brand operated at leovegasbet-ca.com. Operations for the Rest of Canada (excluding Ontario) are conducted under the license MGA/CRP/237/2013 issued by the Malta Gaming Authority (MGA), held by LeoVegas Gaming plc. Ontario operations are conducted under the license OPIG1233813 issued by the Alcohol and Gaming Commission of Ontario (AGCO) in agreement with iGaming Ontario (iGO).

The registered address for the MGA-licensed entity is:

LeoVegas Gaming plc, Level 7, The Plaza Business Centre, Bisazza Street, Sliema SLM1640, Malta.

This address is for corporate and regulatory purposes only; it is not intended as a general customer service mailing address. Players should normally contact us via the support channels listed above. License information can be independently verified through the relevant regulatory sites, including:

Complaints and Dispute Resolution

If you have a complaint about Leovegas relating to real-money gambling or the handling of your account, you should first contact our customer support team using one of the channels listed above. Please provide all relevant details so that we can investigate your concern thoroughly and in a timely manner. Our internal complaints process is designed to be fair, transparent and consistent with the requirements of our regulators in Malta and Ontario.

For players served under the MGA license (Rest of Canada, excluding Ontario), if your complaint concerns a gambling transaction and remains unresolved after being fully reviewed by our internal team, you may be entitled to escalate the matter to an independent Alternative Dispute Resolution (ADR) provider. LeoVegas has appointed eCOGRA as its ADR service provider for disputes governed by the MGA license. To submit a dispute to eCOGRA, you may use the form available at:

https://ecogra.org/forms/adr-dispute-step-1

Ontario players are subject to the complaint and dispute resolution mechanisms defined by AGCO and iGO, in combination with the terms and conditions applicable to Ontario accounts. Further details are available through the official provincial platform and the Ontario-specific terms pages (for example, https://leovegas.com/en-ca/on/terms).

Responsible Gambling and Player Protection Contacts

Leovegas supports a safe and responsible gambling environment. If you contact us with questions about limits, time-outs, self-exclusion or potential gambling-related harm, our support team will provide information on the tools available on leovegasbet-ca.com and how they may be applied to your account, in accordance with Canadian and international standards.

You can also consult our dedicated responsible gambling resources and independent organizations, including:

Non-Customer and Corporate Inquiries

Journalists, analysts and other stakeholders seeking information about the wider LeoVegas group and its parent company, MGM Resorts International, should refer to the official investor relations site at https://investors.mgmresorts.com. This page focuses on customer contact information for Leovegas as used via leovegasbet-ca.com and is not intended to replace any corporate or regulatory contact details published by LeoVegas Gaming plc, AGCO, iGO, the MGA or MGM Resorts International.

Use of the Contact Form

By submitting a message through the contact form below, you confirm that:

  • The information you provide is accurate to the best of your knowledge and relates to your use of Leovegas at leovegasbet-ca.com.
  • You are at least 19 years old (or such higher age as may apply in your province or territory, or 19 in Ontario), and you understand that customer service may request additional verification before discussing account-specific matters.
  • You consent to the processing of the details you submit for the purposes of handling your request, in line with the applicable privacy policy and data protection laws in force through at least 2026.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.